Contact Us

Email support

For help with your account, digital access, or general questions, please email us directly at:

accounts@qasaskids.com

We aim to reply within 2 working days.

Payment and refund questions

Paddle.com is our merchant of record for online purchases.

For payment or refund questions, you can use the support link on your Paddle receipt. You can also reach out to us at accounts@qasaskids.com with your Paddle transaction ID, and we will be happy to assist you.

Registered company details and postal address

Qasas Kids is operated by Senaptix Limited, a company registered in England and Wales under company number 16687527.

Postal address:
Senaptix Limited
12 Corncastle Road
Luton, England
LU1 5HB

We are not registered for VAT. Senaptix Limited is registered with the Information Commissioner’s Office (ICO reference ZC119614).

Feedback and corrections

If you spot a typo in the Arabic text, an issue with vocalisation, or an error in our vocabulary glosses or exercises, please let us know at accounts@qasaskids.com. We review every note carefully.